The goal of Roland's Pro A/V division is to completely satisfy our customers with products and services of the highest value. Information you provide us online can help us to meet your needs and exceed your expectations. At the same time, we have a deep respect for personal privacy and wish to use such information only for your benefit.
This statement explains our practices concerning the collection and use of customer information. Practices may change over time as we consider new technologies and customer needs. Any changes will be posted here. However, our desire to satisfy you and maintain your trust will never change.
This Privacy Statement explains the following:
What information we collect online
We require only the information needed to process your support request or register your product. Items for these purposes are indicated by red asterisks on the entry forms. Some forms might also request optional information such as e-mail address or individual preferences.
By choosing to provide requested optional information, you allow us to provide more effective technical support, surveys or subsequent product notices and information that we believe will be of value to you.
What types of information we do not collect
Unless you place a support request, register a product or use a service provided by Roland's Pro A/V web site, Roland does not collect or know your name or e-mail address. Roland does not follow your browsing activity outside of our site.
In order to continually improve our Web site, we do study how people use it, and which areas are popular and more meaningful. We may collect aggregate information site-wide, including site usage statistics and transaction information. We log domain names and/or IP addresses. Please keep in mind that such information is analyzed only in aggregate and is not personally identifiable.
How we use the information we collect
We use required information, as the case may be, to process your support request or to register your Roland Pro A/V products so that we can provide appropriate support. Customer information also contributes to the development of new or improved products or services.
If you provide your e-mail, postal address or phone number, we may use them to communicate with you, but we will not do so if you don't want us to.
Roland greatly values you as a customer and respects your interest in your personal information. We are not in the practice of selling or renting names or other identifying information to parties outside of the Roland group of companies.
How we use e-mail
We occasionally send e-mail notices of upgrades, special offers and new product announcements. We may also solicit your input on new products or feedback on existing ones. You may remove your name from our e-mail list at any time by following the "Unsubscribe" instructions at the bottom of any e-mail message from us.